too little too late on the online sales front.
When they started trying to sell online the sight was atrocious and nothing worked right.
I think this trend of brick and mortar retailers shuttering will continue until the online shopping trend changes (and it may not). Small, high touch boutique retailers will probably gobble up the small niche left for those looking for personal service but lets be honest. Any big box retailer has nipped costs so much that you might as well be shopping online. When's the last time someone at home depot or Lowes offered their assistance? When was there a manned video game counter in a toys r us? The only benefit left is being able to physically hold the box or getting your item same day. Even same day service has turned into a problem. When my washing machine broke I walked into best buy asking what I could leave with that day... there was nothing. It'd take 2 days to have something shipped to the story. The kid wants this crazy huge lego set, chances are it has to be ordered. Retailers have screwed themselves
When they started trying to sell online the sight was atrocious and nothing worked right.
I think this trend of brick and mortar retailers shuttering will continue until the online shopping trend changes (and it may not). Small, high touch boutique retailers will probably gobble up the small niche left for those looking for personal service but lets be honest. Any big box retailer has nipped costs so much that you might as well be shopping online. When's the last time someone at home depot or Lowes offered their assistance? When was there a manned video game counter in a toys r us? The only benefit left is being able to physically hold the box or getting your item same day. Even same day service has turned into a problem. When my washing machine broke I walked into best buy asking what I could leave with that day... there was nothing. It'd take 2 days to have something shipped to the story. The kid wants this crazy huge lego set, chances are it has to be ordered. Retailers have screwed themselves